Tag Archives: consumer rights

EU slams shady ringtone merchants

An EU investigation has identified 80 per cent of 558 sites offering ringtones to be a little shady, and plans to investigate these services.
European Commission consumer champions slate the ringtone sites for offering poor price transparency alongside not revealing the contact details of the seller, and various other shady practises seeming designed to misdirect or rip-off customers.
“Far too many people are falling victim to costly surprises from mysterious charges, fees and ringtone subscriptions they learn about for the first time when they see their mobile-phone bill,” an EU official said. “There will be Europe-wide enforcement action to track down each of these traders.”
The investigation was conducted simultaneously in all 27 European states.