A frustrating fault within Apple’s newly-released iTunes update has been identified – the new software has a problem handling any iTunes credit some users may have to hand, a report warns.
Simply put, iTunes users who have credit in their iTunes account from a gift card or voucher need to be warned that this credit may disappear once they have installed the update.
Once you install the patch – which improves stability and performance of the application – you are asked to check your account details and sing-up for iTunes t&c’s, once you’ve completed this and attempt to purchase a song using those outstanding song credits (this doesn’t affect every user), you see the exchange fail and receive the following error message, reports APC Mag.
“Due to a problem with the iTunes Store, your store credit balance is temporarily unavailable for use in purchasing music; you may continue purchasing using a different method of payment”
There’s no word yet from Apple on this problem, but there are a series of Discussion Threads noting its existence on the Apple Support website.
*** Reader Dean G reckons affected users may have a simple fix: “Just close down iTunes and log back in and the credit works again,” he said. Do let us know if this fixes the problem, should you be affected…
** Some commentators are now reporting the problem may have begun in advance of the update’s release, suggesting the problem may not be related to the patch. However, given that this problem has been reported, it may be wisest to delay installing the patch if you have store credit, pending further information.
*** Reader feedback now suggests this may turn out to have been a temporary problem, which appears now resolved. Any confirmation out there?